CHAPTER TWO: LITERATURE REVIEW 2.0Introduction10 2.1Conceptual Framework10 2.1.1Employees’ Productivity10 2.1.1bTypes of Employees’ Productivity12 2.1.1cMeasures of Employees’ Productivity12 2.1.1dFactors affecting Employees’ Productivity13 2.1.1eHow to Improve Employees’ Productivity16 2.1.2Concept of Information and Communication Technology (ICT)17 2.1.2aInformation and Communication Technology (ICT) in the Banking Industry17 2.1.2bTypes of ICT in the Banking Industry19 2.1.2cTechnologies of ICT in the Banking Industry20 2.1.2dAdvantages of ICT in the Banking Industry21 2.1.2eChallenges of ICT in the Banking Industry23 2.1.3Interrelationship between ICT and Employees’ Productivity24 2.2Theoretical Framework24 2.3Empirical Review27

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IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON EMPLOYEES’ PRODUCTIVITY (A STUDY OF UNITED BANK FOR AFRICA, ILORIN BRANCHES, KWARA STATE) BY ………………….. SUBMITTED TO THE DEPARTMENT OF BUSINESS ADMINISTRATION, SCHOOL OF BUSINESS AND MANAGEMENT STUDIES, IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF HIGHER NATIONAL DIPLOMA (HND) IN BUSINESS ADMINISTRATION, NOVEMBER, 2024 DECLARATION I, Aderemi Musiliyu Abidemi, with the Matriculation number ………………. declare that this project titled: “Impact of Information and Compunction Technology on Employees’ Productivity” at United Bank for Africa, Ilorin Branches, Kwara State is a product of my research and all sources were duly acknowledged by way of reference. ____________________________________ ____________________ CERTIFICATION The undersigned hereby certify that this project satisfies one of the requirements of the department of Business Administration, or the award of Higher National Diploma (HND) in Business Administration of the _______________________________________________DATEProject Supervisor _______________________________________________DATE Head of Department _______________________________________________EXTERNAL EXAMINERDATE DEDICATION This project is dedicated to God Almighty, who gave me the grace to complete my Higher National Diploma (HND) successfully. ACKNOWLEDGEMENTS All praise and adoration to Almighty God, the Creator of Heaven and Earth for His mercy, blessing and protection, seeing me through my programme, here in Business Administration ABSTRACT The challenges confronting e-banking in Nigeria could be classified into three classes as human, operational and technical constraints, hence there is needs to examine the impact of Information Communication Technology on the employeeproductivity in banking industry in Nigeria. The adoption of ICT is a collective term for a wide range of software, hardware, telecommunications and information management techniques, applications and devices, that are used to create, produce, analyse, process, package, distribute, receive, retrieve, store, and transform information. The researcher use both primary and secondary source in gathering data, questionnaire were used as research instrument and simple percentage, regression were used as statistical techniques to analyse the data for the study Based on the findings, it was concluded that, since ICT have been shown to be key success factor and the driving force to the productivity of the Nigerian banking industry, it was recommended that banks should deploy ICT as a strategy to improve and develop the quality of products and services offered to customers in order to achieve their overall corporate objectives which is profit making. It was further recommended that banks should optimize the available technology to improve on the reduction of customers, increasing risk of bulk cash movement and reduce the cost associated with cash movement as well as overnight insurance booking, when the insurance limit of the branch is exceeded. Its full adoption and implementation should be encouraged and aggressively pursued. It was recommended that banks should get loans or raise fund from the capital market in order to acquire these facilities needed in the industry which will enhance productivity in the industry and also banks should optimize the cost effective measure of acquiring information systems to maximize profit and minimize cost in the long run. TABLE OF CONTENTS Title PageiDeclarationii CertificationiiiDedicationivAcknowledgementsvAbstractviTable of Contentsvii List of Tablesx CHAPTER ONE: INTRODUCTION 1.1Background to the study1 1.2Statement of the Problem3 1.3Research Questions3 1.4Objectives of the Study3 1.5Research Hypotheses4 1.6Significance of the Study4 1.7Scope of the Study5 1.8Definition of Terms6 1.9Historical background of United Bank for Africa Plc, Ilorin, Kwara State7 CHAPTER TWO: LITERATURE REVIEW 2.0Introduction10 2.1Conceptual Framework10 2.1.1Employees’ Productivity10 2.1.1bTypes of Employees’ Productivity12 2.1.1cMeasures of Employees’ Productivity12 2.1.1dFactors affecting Employees’ Productivity13 2.1.1eHow to Improve Employees’ Productivity16 2.1.2Concept of Information and Communication Technology (ICT)17 2.1.2aInformation and Communication Technology (ICT) in the Banking Industry17 2.1.2bTypes of ICT in the Banking Industry19 2.1.2cTechnologies of ICT in the Banking Industry20 2.1.2dAdvantages of ICT in the Banking Industry21 2.1.2eChallenges of ICT in the Banking Industry23 2.1.3Interrelationship between ICT and Employees’ Productivity24 2.2Theoretical Framework24 2.3Empirical Review27 CHAPTER THREE: METHODOLOGY 3.1Introduction29 3.2Research Design29 3.3Population of Study29 3.4Sampling Design30 3.5Research Instrument30 3.6Validity and Reliability of Research Instrument30 3.7Data Collection Procedure 31 3.8Method of Data Analysis31 CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND INTERPRETATION 4.1Introduction33 4.2Response Rate33 4.3Demographic Characteristics of the Respondents34 4.4Data Presentation and Analysis (ICT in the Nigerian Banking Industry)37 4.5Hypotheses testing42 4.6Discussion of Findings46 CHAPTER FIVE: SUMMARY, CONCLUSION, LIMITATIONS AND RECOMMENDATIONS 5.1Summary48 5.2Conclusion48 5.3Limitations of study50 5.4Recommendations50 5.5Suggestion for Further Studies51 References52 Appendix55 Questionnaire56 LIST OF TABLES Table 4.2.1: Breakdown of Questionnaires distributed and recovered Table 4.3.1: Sex Characteristics Table 4.3.2: Age Characteristics Table 4.3.3: Highest educational qualifications Table 4.3.4: Working experience of the staff of the banks Table 4.3.5 Customers’ year of maintaining an account with banks Table 4.4.1: Effectiveness of ICT in banking industry Table 4.4.2: ICT Training and Retraining for banks’ Staff for Maximum Productivity Table 4.4.3: ICT Increases the Market Shares of the Nigerian Banking Industry Table 4.4.4: ICT on the cost of doing Business in the Nigerian Banking Industry Table 4.4.5: ICT and e-commerce on the Improvement of Quality service Delivery in the Nigerian Banking Industry CHAPTER ONE INTRODUCTION 1.1Background of the Study The library is regarded as the nucleus of any academic institution including universities. University libraries are established as a knowledge/information nerve centre otherwise called the “heart” of the university. The university is a service organization with the primary objective of providing the bibliographic resources required in fulfillment of the university’s mission. The university’s mission according to the National Policy on Education (2004) is to make optimum contributions to national development of high level manpower within the context of the needs of the nation. For any university to cope with the task of teaching, learning and research effectively, the university requires the total support of functional libraries. University libraries also referred to as academic libraries help their parent institutions achieve their aim by performing the following functions: Provision of materials for undergraduate instruction, term papers, projects as well as supplementary reading; provision of materials in support of faculties, external and collaborative researches; provision of information resources for postgraduate research; provision of expensive standard works especially in the professional disciplines; Provision of materials for personal development (Igwebuike, 2003). The university reference and information services department according to Sturges (2002) is agency or department responsible for providing processed or published information on specific topics to an organization’s internal users, its customers or the public. However, Matthew (2001) asserts that to be successful in today’s fast changing and highly competitive world, it is vital to use information technology effectively, having understood the role it plays, tremendous benefits it offers and how to make the best use of its system. The entire human and material resources in a library are put in place at considerable expense for the overall purpose of providing effective services to the library users. On its part the library has a responsibility to ensure that its resources and services are used. This matter is so fundamental that one can define a library in terms of use. Indeed the modern library anticipates the expectation of its users and positively provides resources and services to fulfill them (Edoka 2000). According to Boulanger (1990) the traditional user groups of the academic library are the faculty, staff and students of the college or university. The undergraduate or the university students pursuing their first degree have diverse needs such as information for writing their term papers, doing their assignments and even how to use the catalogue to get what they need from the libraries. Some of these are reference service needs which could best be provided by the reference librarian using reference sources. The undergraduate students gain entrance to the university without the skills for making effective use of the library and its resources. Aguolu and Aguolu (2002)

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