CHAPTER TWO LITERATURE REVIEW 2.1Conceptual Framework7 2.1.1An Overview of the internet 7 2.1.2Historical Foundation of Secretary’s Job Performance 8 2.1.3Technology and the Competencies of Secretaries11 2.1.4Modern Secretaries Access to a plethora Office Technologies 12 2.1.5Revolutionizing Secretarial Procedures and Enhancing Productivity 13 2.1.6Current Level of internet Usage among Secretaries 13 2.1.6.1Integration of Interment in Daily Tasks14 2.1.6.1 Types of Online Tools and Platforms Used 14 2.1.7Challenges Associated with the use of Internet Services in Secretarial Training 15 2.1.7.1Technological Challenges 16 2.1.7.2Organizational Challenges 17 2.1.8Impact of Internet Services on the Effectives of Secretarial Training Programs17 2.1.8.1 Enhanced Access to Resources 17 2.1.8.2Improved Communication and Collaboration 17 2.1.8.3Flexibility and Convenience 18 2.1.8.4Real-Time Feedback and Assessment 18 2.1.8.5Cost-Effectiveness18 2.1.8.6Continuous Professional Development 19 2.2Theoretical Review19 2.3Empirical Review 20

[Preview only] Buy to download the full project.

THE NEED FOR INTERNET SERVICE IN FACTLITATING THE EFFECTIVENESS OF TRAINING TODAYS SECRETARY (A CASE STUDY OF UNIVERSITY OF ILORIN) BY ……………………………………………………… SUBMITTED TO DEPARTMENT OF OFFICE TECHNOLOGY AND MANAGEMENT SCHOOL INFORMATION COMMUNICATION AND TECHNOLOGY …………………………….. IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF NATIONAL DIPLOMA (ND) IN OFFICE TECHNOLOGY AND MANAGEMENT …………………………………………. …………. CERTIFICATION This is to certify that this project has been read and approved as meeting the requirement in partial fulfillment of the award of National Diploma (ND) in Department of Office Technology and Management, School of Information and Technology, The --------------------------------------- ---------------------- ------------------------------------------- --------------------- ------------------------------------------- --------------------- External Examiner Date DEDICATION We dedicate this report to God Almighty our creator, our strong pillar, our source of inspiration, wisdom, knowledge and understanding. He has been the source of our strength throughout this program and on his wings only have we soared. We also dedicate this work to our parents who has encourage us all the way and whose encouragement has made sure that we give it all it takes to finish that which we have started. Your love for us all can never be quantified. God bless you all. ACKNOWLEDGEMENT First and foremost, we excitedly give enormous thanks to Almighty God for all the unforgettable benediction, blessing, knowledge, and mercy bestowed on us during our project. He spares our life in health and gives us the privilege to execute this project activity with a successful end. That is why He deserved all the glory. Our utmost regards also goes to all our parents, who painstakingly laid the foundation for our education giving it all it takes, thanks for playing your part that the vision speak in our lives. Our sincere appreciation also goes to our supervisor ABSTRACT The overall aim of this study is to evaluate the Need for Internet Service in Facilitating the Effectiveness of Training Today's Secretary: A Case Study of University of Ilorin. The method of data collection adopted for the study is questionnaire. Based on the data collected through these sources, a detailed analysis is given to the research questions. A sample size of fifty (50) was secretary selected randomly and administered as questionnaires, all the questionnaires was completely filled and valid for the analysis of the study. The researcher concluded that while internet services are being utilized to some extent, there is significant room for improvement in terms of access, infrastructure, and the integration of digital skills training into the curriculum. Also, confirmed that secretarial training programs that effectively incorporate internet services can lead to more proficient, versatile, and competitive secretaries who are well-equipped to meet the demands of the modern workplace. However, I recommended the university should invest in improving its internet infrastructure to ensure consistent and reliable connectivity across the campus. This includes upgrading bandwidth, expanding Wi-Fi coverage, and ensuring that computer labs and training centers have access to high-speed internet. Also, enhance its e-learning platforms to make them more user-friendly and accessible which include providing technical support, regular updates, and training on how to use these platforms effectively. TABLE OF CONTENTS Title Pagei Declaration ii Dedicationiii Acknowledgementiv Table of Contentv AbstractvI Table of Content CHAPTER ONE Introduction 1.1Background of the Project1 1.2Statement of Problem3 1.3Purposes of the Study 4 1.4Research Question 4 1.5Significance of the Project5 1.6Scope and Limitation of the Project5 1.7Definition of Terms5 CHAPTER TWO LITERATURE REVIEW 2.1Conceptual Framework7 2.1.1An Overview of the internet 7 2.1.2Historical Foundation of Secretary’s Job Performance 8 2.1.3Technology and the Competencies of Secretaries11 2.1.4Modern Secretaries Access to a plethora Office Technologies 12 2.1.5Revolutionizing Secretarial Procedures and Enhancing Productivity 13 2.1.6Current Level of internet Usage among Secretaries 13 2.1.6.1Integration of Interment in Daily Tasks14 2.1.6.1 Types of Online Tools and Platforms Used 14 2.1.7Challenges Associated with the use of Internet Services in Secretarial Training 15 2.1.7.1Technological Challenges 16 2.1.7.2Organizational Challenges 17 2.1.8Impact of Internet Services on the Effectives of Secretarial Training Programs17 2.1.8.1 Enhanced Access to Resources 17 2.1.8.2Improved Communication and Collaboration 17 2.1.8.3Flexibility and Convenience 18 2.1.8.4Real-Time Feedback and Assessment 18 2.1.8.5Cost-Effectiveness18 2.1.8.6Continuous Professional Development 19 2.2Theoretical Review19 2.3Empirical Review 20 CHAPTER THREE METHODOLOGY 3.1Introduction 21 3.2 Research Design 21 3.3 Population of the study 21 3.4 Sampling Technique and sample size 21 3.5Research Instrument 22 3.6Validity and Reliability of Instrument22 3.7Data Collection Procedure 22 3.8Method of Data Analysis 23 CHAPTER FOUR DATA PRESENTATION, ANALYSIS AND INTERPRETATION 4.1Introduction 24 4.2Demographic Information of the Respondents 24 4.3Data Analysis and Interpretation 28 4.4Discussion of Finding 31 CHAPTER FIVE SUMMARY, CONCLUSION AND RECOMMENDATION 5.1Summary 33 5.2Conclusion 33 5.3Recommendation 34 5.4Limitation of the Study 35 5.5Suggestions for Further Studies 35 References CHAPTER ONE INTRODUCTION 1.1Background to the study The role of a secretary in modern organizations has evolved significantly with technological advancements. The efficiency and effectiveness of secretarial duties now heavily rely on the ability to access and utilize various digital resources. The internet, as a global network, plays a pivotal role in enhancing the skills and productivity of secretaries by providing them with access to a vast array of information, training materials, and communication tools. Tools of information and communication technology (ICT) such as internet services have drastically turned the world into a global village. As a global network connecting millionsof computers, the internet makes communication and information easy and speedy across nations of the world irrespective of geographical distance. Apart from transforming and facilitating the flow of information across the world, the use of internet has also caused drastic changes in virtually all spheres of human endeavours. Modern business office environment relies significantly on internet services and this has made secretaries to be listed as one of the professionals that make extensive use of internet services in the dispense of their duties. The internet offers a lot of tools and services (components) that have proven to ease the job performance of secretaries and impart on their performance significantly. The internet offers features or online services such as e-mailing, internet relay chat, file transfer protocol (FTP), Usenet, intranet, telnet, hosting, search engines, and world wide web which are often explored by modern secretaries in the performance of their occupational duties. The Internet has revolutionized the way the world business offices are operated on both local and global level. The modern office has changed dramatically since the 1990. Secretaries in today’s society are transmitting information via electronic mail (e-mail), electronic calendars, and teleconferencing, as well as other electronic devices. Communication via technology is just as important as oral and written communication in the work environment. Technology continues to play a vital role in transforming the business environment. The backbone of technology is the local area network (LAN), a single-site computer network, or the wide area network (WAN), which supports worldwide work groups. Both of these networks provide tools for users such as secretaries to transmit data, graphics, mail, and voice across the network. LANs and WANs enable distributed work teams to complete projects using groupware and decision support systems. E-mail is one of the most popular internet services used in business offices today. E-mail has come to occupy a special niche in daily secretarial activities as an important communication tool. Its speed ease and relatively low cost has led to its adoption by many organizations and secretarial staff. With e-mailing software and a functional access to the internet, secretaries are able to send electronic mails to offices within and outside the organization. For instance, with e-mail service, the secretary can send important and urgent files to her boss abroad or anywhere in the world with

[Preview only] Buy to download the full project.